Frequently Asked Questions
Which Rooms have a TV and do they come with a licence?
What is in my room?
How do I connect to the internet?
You can connect via Wi-Fi or a Cat 5 patch cable – if you don’t have one, speak with Reception and they’ll be able to help.
To contact ASK4 with pre-arrival queries or assistance when you move in, visit their website or call the support team on 0114 303 3232. Alternatively, text ‘help me’ to 07797 800 545 to receive a call back or email email@example.com.
Is there a supermarket nearby?
Is there a doctors surgery nearby?
Am I allowed to live with my partner?
Which room types are suitable for double occupancy?
What are the payment options for international students?
Is there somewhere to park when we are unpacking?
There is no parking on site however, there are parking bays available for you to load and unload your belongings during check in weekend and check out weekend.
We understand moving out from family can be daunting! Don’t worry, we are always here to help. We have teamed up with our friends at UniKitOut and are now pleased to offer a range of items including bedding packs, kitchen utensils and much more which can be purchased and delivered directly to your room prior to arriving at site.
Is there always a member of staff available?
Yes. Office staff and the site Caretaker are available Monday-Friday 08:00-16:00. Security staff cover the site outside of these hours Monday-Friday 16:00-08:00, and all weekend.
Is there a curfew?
Is the One Penrhyn Road safe and secure?
How much is the booking fee and what happens to it?
How close is my university campus?
Do you offer any other services?
HPS: Specialist student cleaning company who offer a variety of different cleaning services, including weekly servicing and end of tenancy cleans.
Pinglocker: Operate a ‘concierge’ service in London, including guest beds, dry cleaning, storage, removals and airport transfers.
Unikitout: Offer a variety of different kitchen and bedding packs for students, along with stationary and cleaning products. Packs can be ordered so it’s ready for when you arrive onsite to check in. Quote HOST17 to receive a 10% discount.
BA Airport Transfers: Book in advance your airport transfers to our London sites.
Do I need a guarantor?
A guarantor will be needed for anyone paying by instalments. The guarantor will need to be a UK resident. For international students wishing to pay by instalments, Housing Hand can act as a guarantor.
Can I smoke in the accommodation?
Can I cancel my contract before I move in?
A full refund is accepted within 72 hour of booking, After 72 hours or before the 31st July 2021 students are entitled of a £200.00 refund and we keep £100.00 for admin fees, after 1st August 2021 the advance payment of £300.00 is no longer refundable and students are liable of any rent until the end of their contracts.
If you wish to cancel after the 1st August a replacement student will need to be found to take over your tenancy agreement. You will remain liable for the rent until the end of the tenancy unless a replacement can be found.
Please see the Cancellation Policy for further details.
Can I book if I am under 18?
Are there social events organised for residents?
Are there suitable disabled residents?
Am I allowed to have guests?
Yes of course. Overnight guests are permitted provided the number does not exceed three guests at any one time for a maximum of two nights per week. All overnight guests must be signed in at Reception for safety, security and so that staff know who is on site in the event of an emergency.
How do I cancel a booking?
If you cancel your contract before the contract begins, or you want to cancel and move out early, you will be subject to our cancellation terms and charges.